Support
Having trouble? Check the questions below. If you can't find an answer, email us at harveyyun8622@gmail.com.
FAQ
How do I restore my purchases?
Tap the gear icon at the top right of the lobby → Settings → Purchase → Restore Purchases. The purchase screen also has a Restore Purchases button.
- Make sure your device is signed in with the same Apple Account you used to buy.
- "Buy the Developer a Coffee" tips are consumables. They don't need to be restored (and can't be), and they never unlocked anything anyway.
I got a code from a friend. How do I use it?
Settings → Purchase → Redeem Code (the unlock screen has the same button). Enter the code and the park unlocks for free, no payment needed. Codes are created by the developer in App Store Connect and handled by Apple.
- Each code works once and has an expiry date; ask the person who gave it to you if it doesn't work.
- In-app redemption needs iOS 18 or later. On iOS 17, open the redemption link the code came with, or redeem it in the App Store app (your picture at the top right → Redeem Gift Card or Code), then tap Restore Purchases in the app.
Will my progress move to a new phone or survive a reinstall?
Generally, no. To keep our promise of collecting no data, your progress is stored only on this device, and the app never uploads or syncs it to the cloud.
- Unlocked parks: tap Restore Purchases on the new device to get them back for free.
- Level progress: starts over.
- The progress file is excluded from iCloud and computer backups, so restoring a backup or switching phones will not bring your progress along (that is how we keep it truly off the cloud).
I'm stuck on a level. What now?
Tap Ask the Old Monkey. He'll show you the next step and explain why (for example, "this turf has only one square left"). Every level has exactly one solution and never needs guessing.
- Back Off!: look for a row, column or turf with only one square left. After you place a monkey, its row, column, turf and all 8 surrounding squares can't hold another monkey, so mark them with bananas. You can turn on automatic bananas for every level in Settings.
- Hangry!: start from corners and squares with only one way to go. Remember that every square must be filled and vines can't cross.
There's no sound.
- Check Silent mode first: the Ring/Silent switch on the side of your iPhone, or the Action button on newer models. The app respects Silent mode and never interrupts your music.
- Turn the volume up and check that no Bluetooth headphones or speakers are connected.
- In the app's Settings, make sure Sound Effects and Music are switched on.
- Still silent? Close the app completely from the app switcher and open it again.
Do tips unlock anything?
No. "Buy the Developer a Coffee" is purely a thank-you and unlocks no features, content or levels.
Do you collect my data?
No. No tracking, no ads, no account, no servers. See the Privacy Policy.
How do I get a refund?
All purchases are handled by Apple. Please request a refund from Apple at reportaproblem.apple.com.
Contact
harveyyun8622@gmail.com · One independent developer; replies usually within a few days.
When reporting a problem, include your device model, iOS version, the park and level number, and a screenshot if you can. Your email is used only to reply to you.